Customer
The customer in a fix
A repair needs attention, and the next step should feel clear.
Local help when you need it
Something needs fixing. Who's free?
See available providers near you, choose who receives your request and follow the job through to completion.
Live availabilityChoose a providerJob updates
Illustrative providers · explore the live search for current availability
Start with your timingWhen do you need a hand?
Explore the map to see current availability near you.
Find nearby providers →Need a price first? Request a quoteAvailability changes as providers switch on and off. Check the live search for current results.Who we are
Two sides of the same local job.
Need a Hand? helps Sydney customers find providers who are available nearby. Providers choose when they are visible and which requests to accept. The job record connects the request, updates and completion.
Provider
The provider with time to fill
An open slot should be easy to turn into suitable local work.
Working hypotheses, not research findings. These mindsets are design assumptions to validate through customer and provider interviews and actual platform use.
Why it matters
See who can help before you send the job.
A request sent to one chosen provider gives both sides a clear next step. The example below illustrates the process; individual services and jobs vary.
Typical quote process
Post, wait, compare.
- Describe the job to request quotes
- Wait for replies
- Compare and confirm a provider
- Arrange the time and follow up
Need a Hand?
Look, choose, follow.
- Search current availability
- Choose a provider and send a request
- Follow acceptance and job updates
- Review completion and payment
How it works
From finding help to job done.
Scroll through the customer journey. Every step remains connected to the same job.
Step 1 / 4
Look nearby
Choose your trade and search for currently available providers near your location.
Choose a service
Allow nearby search
See current availability
Step 2 / 4
Choose and request
Review a provider's profile, describe the issue and send that provider your request.
Review the provider
Describe the job
Send one request
Step 3 / 4
Follow the job
Once accepted, messages and status updates stay with the job.
Accepted
On the way
Arrived and working
Step 4 / 4
Review and complete
Review completion evidence and the final amount as part of the payment flow.
Completion photos
Final amount review
Payment and record
For local providers
Make available hours visible.
Set a radius, switch on availability when you are ready and decide whether a nearby job fits your day.
- See relevant requests in one account
- Message after a job is accepted
- Keep completion and payment linked to the job
Explore your own scenario
Hours × rate $720
Arithmetic illustration using the values you select. This is gross potential before costs or platform fees, not a forecast or a promise of jobs.Straight answers
Things you may want to know.
Are all providers verified?
Provider applications and submitted documents are reviewed separately. A provider's profile shows available verification information. Check the profile and confirm that the provider is suitable for your specific job.
What if nobody is available?
The live search tells you when no approved provider in your chosen trade is available within range. You can try another service or search again later.
Do providers pay for leads?
Providers are not charged for an enquiry that never becomes completed work. Platform charges are linked to completed jobs; the applicable amount is shown in the booking and payment flow.
How does payment work?
Completion evidence and a proposed final amount stay with the job. The customer reviews the amount before paying through the platform.